How can we help?
Fast answers for orders, shipping, returns, compatibility, care, and support.
Shipping
Returns
Tracking
Compatibility
Care
Domestic & international delivery estimates.
Start a Return14-day returns & exchange process.
Compatibility
Make sure your case fits your iPhone model.
Care & Cleaning
Contact Support
Keep your wooden case looking great.
Email us anytime for help.
I need help with…
My order hasn’t arrived yet
- Check your confirmation email for tracking.
- US: 3–5 business days (standard).
- International: 1–3 weeks.
- Email us if you’re outside these windows.
My item arrived damaged or incorrect
- Take photos of the item and packaging.
- Email us with your order number.
- We’ll make it right.
I want to return or exchange
- Returns requested within 14 days.
- Unused, original packaging required.
- Email us before sending anything back.
Orders & Tracking
Where is my order?
Tracking is sent once your order ships. Email us if you can’t find it.
Can I change my address?
If your order hasn’t shipped, contact us immediately.
Shipping
Do you offer free shipping?
Yes, free shipping is available where shown at checkout.
How long does international shipping take?
Standard: 1–3 weeks. Express: 2–5 business days.
Returns & Exchanges
What is your return window?
14 days after delivery.
How long do refunds take?
Approved refunds are processed within 10 business days.
Product & Care
How do I clean my case?
Use a soft cloth. Avoid soaking or harsh chemicals.
Will the wood change over time?
Natural wood may age subtly, adding character.
Still need help?
Email Support
Email us with your order number and we’ll take care of you.