Returns & Exchanges
We want you to love your WudGrip. If something isn’t right, this page explains how returns, refunds, and exchanges work, what’s eligible, and how to get help fast.
Returns at a Glance
Quick highlights. Full details below.
🗓️ 14-day window
You have 14 days after delivery to request a return.
📦 Condition matters
Items must be unused, in original packaging, with proof of purchase.
🌍 EU cooling-off
EU shipments have a 14-day right to cancel for any reason (with conditions).
Email us at info@wudgrip.com with your order number and what you need (return, exchange, damage issue). We’ll guide you quickly.
How to Start a Return
This flow is designed to be simple and predictable.
Request the return
Email us within 14 days of delivery with your order number and reason for return.
Pack it safely
Return the item in original packaging, unused, with proof of purchase.
Send it to our return address
Ship only after your return is requested. We’ll confirm next steps.
Quick Answers (Expandable)
Tap to expand. Designed for speed on mobile.
Eligibility What qualifies for a return?
- Return requests must be made within 14 days of receiving your item.
- Items must be unused, in the same condition as received, and in original packaging.
- You’ll need the receipt or proof of purchase.
Damages What if it arrives damaged or incorrect?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds How long do refunds take?
Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Banks and card companies may take additional time to post the refund.
Exchanges What’s the fastest way to exchange?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Full Returns & Exchanges Policy
The details below include our complete refund and exchange terms, including EU cooling-off rules where applicable.
1) Return window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
2) Eligibility requirements
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags (if applicable)
- In its original packaging
- Accompanied by the receipt or proof of purchase
Returns sent without first requesting a return will not be accepted. Email us first so we can confirm the best next step and avoid delays.
3) How to start a return
To start a return, contact us at info@wudgrip.com.
Please note that returns will need to be sent to the following address:
Tip: Include your order number inside the package to help us process your return faster.
4) Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
5) Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
- If possible, include photos of the item and packaging.
- Tell us what happened and your preferred outcome (replacement, refund, etc.).
6) Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
7) European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
8) Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@wudgrip.com.